Troubleshooting
When something doesn't behave.
The 6-digit code never arrived
Six things to check before writing to support.
I cannot sign in
Wrong address, an unconfirmed account, or a password that needs resetting.
Confirmation or reset emails are not arriving
Why transactional mail gets held, and what to do about it.
I keep getting signed out
Why sessions drop, and what to change.
I cannot find my 25-company sample
Where the sample lives and why it can look missing.
My trial did not start
Card declines, unconfirmed accounts, and stale pages.
My count looks too small
How to widen a search that has been filtered into a corner.
My search returns no results
Zero is almost always a filter conflict.
My export is stuck or taking a long time
What background processing means and when to worry.
My export has fewer rows than the count showed
Why the number shrinks between search and CSV, and why that is the point.
My 25 starter credits did not appear
The three conditions, and what to check.
My payment or top-up was declined
What to check on the card, and what happens to the credits.
My API calls return 401
Auth failures and the four things that cause them.
My API calls return 402
What payment required means and how to clear it.
My MCP connector will not connect
Sign-in windows, endpoints, and the API key fallback.
The CLI is not behaving
Install issues, auth, and reading exit codes.
Contacting support, and what to include
How to get a useful answer on the first reply.
Temporary unavailability messages
Search, count, preview, verification and stats errors that fix themselves.
'You are moving faster than expected'
The in-app velocity limit, why it triggers, and how to keep working.
Your starter credits were declined
The five reasons the 25-credit grant is refused, quoted exactly.
The in-app support form is rate limited
Daily message caps and the faster route.